The Policy covers the scope of all the personal information that the company collects through the website and the subsequent use and handling of the personal information. This includes: the user’s name, age, gender, address, email and phone number, or other personal information that the company collects under your permission during or after you register the account.
When you use the website’s services or register an account on the website, you agree and confirm to follow all the articles of the Policy and that you give permission for the company to collect and use your personal information. If you entirely or partially disagree with the Policy, please do not use the website’s services.
The website provides several sign in methods that include: Facebook login, Google login and website registration. According to your sign in methods, the following personal information may be collected:
Facebook login: The email address verified by Facebook account verification, the username on Facebook and personal profile picture.
Google login: The email address verified by Google account, the username on Google and the personal profile picture.
Website registration: The necessary information for registration. This includes a real and frequently used email address, the password to log in to the website, gender, birthdate, postal address and phone number.
The website will collect necessary personal information or store user log files for future reference. The data collection is based on your actions when you register on the website, use products or services, browse web pages, report user feedback, or participate in promotional campaigns. The processing of your personal information will last until the time you notify the company to terminate your account on the website.
When you access the website, the system will automatically store your IP location, the web page you browse and the content of the services you use (this includes Google, Facebook or similar social media platforms you use, the amount of time on the website, the web browser you use, data browsing, click tracking and other relevant browsing history, etc.) as references to improve and to promote the company’s service.
The purpose of the website’s user data collection is (1) to provide satisfying products or services, (2) to optimize our products or services, (3) to analyze user data in order to further enhance user communications, (4) to provide new services, (5) to contact users, (6) to conduct market research, or (7) to provide anonymous reports regarding digital information to internal or external stakeholders, that includes marketing firms, Red Candle’s strategic partners and other clients. Also the data may be used for Red Candle e-shop’s daily operations, logistics, physical mailings, telecommunications, computers, data processing, information securities, marketing, finance, analyzing website behaviors, contact, and assisting us pursue necessary legal actions when needed.
If you are using Facebook, Google or other social media platforms, After obtaining your consent, some of the information from the website may be posted on your social media feeds. If you do not agree with the posting, please do not click “agree.” At a later time, you could also access the setting of your social media platform to remove the posting or decline the website’s access from posting the relevant information. If you have any questions, you could contact the company at any time. The company will assist you with the relevant issue.
Please take care of the confidentiality of your personal information, registered account, password, etc. to avoid data leakage. To prevent identity theft, when you use the website service on a personal or public device, please log out or close the browser window if necessary.
You agree that upon accessing our website services, the information you provide is legal and does not infringe the right of any third party, violate any third party’s agreement nor involve in any illegal act. In the event of infringing the right of a third party due to the use of our website service, the company shall not be liable for related compensation, except for intentional or gross negligence by the company.
The website will not provide, exchange, rent or sell your personal information to other individuals, groups, private corporations or public authorities. But those who have a legal basis or contractual obligations are not limited to this.
The proviso in the preceding paragraph includes but is not limited to:
With your written consent.
Express provision by the law.
To avoid danger to your life, body, freedom or property
Cooperation with public authorities or academic research institutions for statistical or academic research under the necessity of public interest, and the given data has been processed by the provider with the impossibility to identify an individual directly.
Provide your personal data to all related partners who assist this website and related services in administration, logistics, shipping, telecommunications, computers, data processing, information security, marketing, cash flow, payment and related business entities.
When your actions on the website violate the User Agreement or may damage or hinder the rights of the website and other users or cause damage to anyone, the website administrator will analyze and reveal your personal information for the purpose of identifying, contacting or taking necessary legal action.
Beneficial to your rights.
When the website entrusts a partner to assist in the collection, processing or use of your personal data, we will do our best to supervise and manage the entrusted partner or individual.
In order to provide you with the best service, the website will place cookies or similar technologies on your device. If you do not want to accept the embedding of cookies or similar technologies, you can check the function of your browser and set the privacy level to the highest to reject the writing of cookies or similar technologies, but it may cause some functions of the website to fail to perform normally.
We may occasionally update the Policy in accordance with the needs. The revised policy will be published on the website.
If you wish to delete all personal data that includes account information and purchase records stored on our website, and discontinue the use of our website and services. Please contact our customer service via e-mail ([email protected]) and provide us the following information:
User Identifier (unique ID shown under the Account Overview section)
State your request of Account Deletion, and understand that all previous purchased digital contents along with the purchasing records can no longer be retrieved nor downloaded after we delete your account from the Red Candle e-shop.
We will process your request and proceed with the removal of your personal account within 5 - 7 business days.