There are many possible reasons causing this, here is the standard debug flow.
1. Update graphic card driver, make sure it runs during the gameplay
2. Update Windows
3. Repair DirectX
4. Check if the anti-virus software blocks the game
5. Restart your computer
This is the bug that only appears on Mac’s latest version. We apologize for the inconvenience. The temporary debug procedure is to set the screen to window mode, it should run normally then.
Please check if your computer fits the minimum system requirement. If it does, try to update your graphic card driver, or adjust the resolution to 1920*1080 or below.
If, unfortunately, we cannot solve your problem for now, please kindly provide the following information and send it to [email protected]. Our team will look into it.
- How the crash happens (description, screenshot, etc. anything that helps us identify the problem)
- Your specs
We apologies for the inconvenience playing experience you encountered.